Market Conditions Commentary
 
Why do you take this so serious? Settle down, relax
by Robert Hollenshead
Sep 3 2012 11:07AM
What is "Skin in the game pump?"

It's different than,  "I work at the place, I got to go to the auction today, it means nothing to my pocket what I get for the unit, my boss said not to sell for less, brain paralysis" (pump? What pump? Who said something about pump?  So when someone says, “Wow, he  sure gets excited, what’s wrong with that guy, seems like he’s all pumped up.  He should be more polite.  What’s the big deal if he can’t get numbers at the auction before 12:30 in the afternoon, two hours after the actual auction is over?  And why is he so hung up about having the auction salespeople (?) in his dealerships telling the dealer to cut him out of the equation and list their cars with the auction” (that they already get via the stupid Irishman, making him look 100% disrespected to the dealers , and the auction look silly as the dealer knows he brings them there and sell them all and yet when the dealer brings them or lists them he sells 15%, (where’s the net gain outside of a bad net feeling)).

The salesperson (?) says with no shame, understanding of history, dynamics of the street, what happens at the auction, honor, ethics, mistrust, misuse of confidential information, “Look he makes a profit on you, I’ll show you his private, confidential information,” (triple bad idea using my sale information (“arbitrage” I think they call it, I call it something else), they get from my activity at  their sale against me with my customers… really bad idea.  “Here’s the report, look.  He made a profit on you on this car” (not knowing I have been doing business with him for four decades and I lay out $30,000,000 in cash, pay them with a laser check up front, floor plan him  for a month until he decides to pay the cars off, and if God was trying to do what we do at the auction, he couldn’t, let alone a used car manager.  They also forget to show the dealer the average, as in, average, the up and down, the meshugas that creates the average, the 30,000 transactions, the Post Sale Prevention, the worst lane/numbers in the building).

Wow, settle down Bob, why do you take things so serious?

Let’s put your personal car in a lane that it comes to the block in the wrong place at the wrong time, see if the question doesn’t pop into your head (10G, not 10Mil).  Why is my car (skin in the game question at this point, not just a causal passing thought) coming in a bad place at a bad time?  How will I be able to sell it for full value?  I can only say to you, settle down, be nice, don’t worry about a CR that calls your “like new” car a 2.7 (which eliminates simulcast activity as authorities say not to bid on anything under a 3.5).  Why are you so wound up?  The worst lane and time in the building should be fine for you.  And don’t feel betrayed when I take the sales result to the place you bought and show them that they should have sold it themselves, (forgetting, having suffered a severe head blow that obviously has caused dementia, or is it something else(?)).

Figure you’re nuts, don’t need to work, have sold more and continue to sell more cars than any human in the upright position or otherwise, and you are relegated to dealing with auction salespeople walking around with my transaction data in hand to show to anyone willing to look at that confidential data, and then have your cars come in the auction from 1PM t 3PM, hours after the sale is over.  But you still get pumped by the risk, the action, the challenge and the fading thought that the auction makes a few dollars from what you create and you believe they may have the ability to understand the circumstances and it has been a complete oversight that has allowed an evolution of things to get to this point.  Got it.  How far will it go before even a “nut” sees that it’s all I can stand cuse I can’t stands no more?

I understand the big picture that we drank the cool aide that wholesalers are a thing of the past and technology will squeeze them out because somehow we will miraculously list the cars that he gets, the proxy bidders will have access to them because we no longer need professionals that know what cars are worth and professionals putting them into the in play market because we’ll back everyone into the value based on market view. There is no need to wholesale etc., etc..  Believe me I see that point of view.   It’s a point of view, that uses as  its cornerstone, the premise that emotion is not part of the way we will do business.

Not possible and won’t ever happen from my skin in the game perspective.  Call me Fred Flintstone if you want, but I promise you the products we are coming with will not be seen by a dealer in that regard, you got my word on that.


3 Readers' Comments

1
Steve Falcone
Norristown
PA 19401
12 years ago
Great commentary Robert! Without you and your expertise our business would not be the same. The auction folks are suffering from the acres of diamonds syndrome ( Earl Nightingale)
story goes like this a farmer heard all this talk about folks making millions of $ mining for diamonds so he sold his large farm to search out a place where he can find diamonds but dies penny less never finding a single diamond. The farm he originally sold turned out to be the biggest diamond mine in all of South Africa!

2
John Anderson
Martinsville
IN 46151
12 years ago
All I can say Bobby is thanks for taking the risk u do & putting up with the shit u go for the little guys like me who with your help are having the
Monster months we r having consistently! Thanks brother!
Big John

3
Dan Guckin
SCHNECKSVILLE
PA 18078
12 years ago
Bob H. would say ''Don't sweat the small stuff, in case something big happens,so you'll know how to act'' I KNOW THIS IS BIG ENOUGH, CUZ I hear YOU talking now, .Better fired up . I think it is what made it what it is, I