Market Conditions Commentary
 
Independent dealers, a passing thought
by Robert Hollenshead
Jun 22 2013 9:40AM

I have to say something that is becoming clear to me.  I have been trying to deny it but it is now a pattern that only a fool would rationalize and disagree with.  Used car dealers are going extinct.  I bet you 15 guys per week, in idle conversation, tell  me they are struggling or are in real trouble.  But think about it.  The dealer management systems that have become pervasive, which dictate selling illogical merch retail for low profit, fast turn, as opposed to stocking brand specific merch that grosses way better and results in better dealer/ customer experience as well, has cut way down on wholesale/auction selection.     

This in conjunction with the cost of acquisition and sci-fi auction associated finance cost has overwhelmed some of the best used car dealers in the country.  I’m talking about generational businesses that are/were not share-croppers. It is not healthy for the industry in general and will bite the new cart franchise dealers in the ass in the long range.  A well rounded diet is fundamental to good health.  When you get fanatical on a specific binge, goofy things start happening and it is easy to rationalize the symptoms  with sunglasses that disguise the core reality.  Used car dealers are totally invested in what they do.  They are the epitome of skin in the game entrepreneurs.  Maybe not the most sophisticated group in the world, but knowledgeable hard working, free spirited knuckleheads. 

Fees, new management systems that fundamentally divert inventory away from remarketing channels, inaccurate/ bad vehicle history reports that the consumer believes even when they are wrong,  government regulation, and usury finance rates (dealers are actually charged as much as a buy-here-pay-here customer with a 420 empirical score), and you have a formula for lowering the common denominator of the car business.   Basically putting good guys out of business. 

Without question this is a disaster for auctions.  Without us as their backbone is a wet noodle.  We buy and sell with balls, brains and make things happen.  The formula driven buyer is none-emotional, with very little car skills (and if he does have them is not allowed to use them), and their lot looks like a Hertz rental return depot.  When you take emotion out of what we do you might as well be in the septic tank business.  Buy and sell 800 gallon or 2,200 gallon septic tanks.  Not much exciting going on there. 

There is no moral to this melancholy story, just an observation from a nut that loves what we do.  Saturday mornings, after selling 700 units for the week and thinking about what happened, who it happened with, and why it is the way it is, causes these thoughts to pop up.  If I have any conclusion to the past few days on the block it would be the result of what’s written above, fewer guys, fewer real players, no emotion in the market, in general, absolute slop at the sale and because dealers buy two cars on static sites their desire to jump in and do business is as strong as wet toilet paper.  We are like the Pony Express riders, a diminishing breed with great stories to tell and a wealth of knowledge, but a vanishing breed.


6 Readers' Comments

1
Bradley Ray
Nashville
TN 37210
12 years ago
Bob, are you saying that those of us independent dealers that are specializing in a brand are doing the right thing for current conditions? Especially when our correct representation of the product yields multi thousand dollar yields instead of one thousand dollar scratches? I'm a 15 year BMW salesman turned specialty broker with my own store, looking for any guidance to stay alive long term!

2
Robert Hollenshead
MANHEIM
PA 17545
12 years ago
Brad,
No. My point is directed to new car dealers that are selling inventory that doesn't fit in their wheelhouse and not wholesaling them to keep what is best for them, what they gross best with and are able to service correctly and keep their customers brand loyal and happy. In our case depending on inclination and proven turn and earn, we have the ability to be more nimble in direction and skill (as well as will) to maneuver with circumstances, personal and demographic.

3
Taza Zohar
Houston
TX 77069
12 years ago
I couldnt agree with you more bob, were located in houston, texas and with autonation and sonic and carmax everywhere, the little man cant survive, so we had to change it up, and go very niche oriented, and specialize, and offer great customer service. KEEPS US FAR AHEAD OF THESE wham, bam, thank you mam dealerships!!!

4
Robert Hollenshead
MANHEIM
PA 17545
12 years ago
Taza,
In my opinion it is why we have to be 100% alert, stay off the golfcousre, get up early, go to bed late, and be extremely lucky that we are free men with our destiny dictated only by our will to survive. It's a beautiful thing.

5
Taza Zohar
Houston
TX 77069
12 years ago
Agreed 100%
were still a family owned business, and here every day at 7 and leave every nite at 9, its because i love what i do, and every car we sell or we work on we put heart into it, these days most people just dont have the heart for the cars, its all about the $$$$... if you put your heart in something the $$$ comes automatically i think.

6
John Wolfe
Fort worth
TX 76107
12 years ago
I agree with the point your trying to make here, but you're missing a key ingredient...money...financing...banks.

used cars cost double what they did 20 years ago. Banks don't want to floor (or even handle a checking account) for a new indy shop as a thumb rule. So here lies MAFS, AFC, XYZ. You take their rate plus the fees, and restrictions, you now have a parnter, not a lender, and the parter is far from silent.

I'm 100% cash, no floor, no credit at all, bc if I brought on that 250 a car net partner (or more if you don't buy/sell at specific auction), now I have to do double the cars to make the same money, I'm out.

My advise to indy wholesalers is as soon as you can, take that reserve with MAFS/AFC, put it in a CD and put it up at a bank for a traditional line. Maybe it's only 1.5-3x your collateral, but you'll make more money with less work, and they won't tell you how to do your job. But if you are a wholesaler, in the true sense of the word, then get on cash and stay